Hotel Management Staff
Job Description
Are you passionate about hospitality and want to experience working in beautiful, culturally rich areas of Japan? Join our Hotel Management team and contribute to creating unforgettable experiences for guests from around the world. This role is ideal for foreigners currently living in Japan who love Japanese culture, enjoy interacting with people, and want to build a career in the hospitality industry.
Key Responsibilities
- Manage daily hotel operations including front desk, reservations, and guest services
- Ensure smooth check-in/check-out process and handle guest inquiries
- Supervise or assist staff in housekeeping, F&B, or concierge services
- Coordinate with kitchen, maintenance, and local vendors to enhance guest satisfaction
- Respond to feedback and resolve guest concerns with professionalism
- Support seasonal events, cultural activities, and local tours
- Maintain a high standard of cleanliness, safety, and hospitality service
- Participate in staff training and help onboard seasonal team members
- Report operational performance to hotel management or owners
Skills & Experience
Must
- Valid working visa or eligibility to work in Japan (e.g., Spouse, PR, Working Holiday, Student with work permission)
- Conversational Japanese (JLPT N3 or above) and basic English
- Customer service mindset and genuine passion for helping people
- Flexibility to relocate or live on-site in resort/remote areas (accommodation provided)
- Willingness to work in shifts, including weekends and holidays
Want
- Experience in hotel, ryokan, restaurant, or travel-related jobs
- Familiarity with Japanese hospitality culture (omotenashi)
- Multilingual ability (e.g., English, Chinese, Korean, Thai, French, etc.)
- Interest in Japanese nature, festivals, and regional culture
- Japanese Skill:
- Conversational Level (JLPT N3 and above)